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Guest Feedback

Dear Guest,
We are delighted to have had you with us and hope you felt at home. We strive continually to maintain the efficient service which has symbolized The Samaya ever since its opening. Please kindly take a few moments of your time to share your thoughts with us. Your suggestions will be very much appreciated.

The feedback I receive is not only shared with my team, but also followed up on, and often enables me ant the team to strive for the continuance of helping make a future stay that much more enjoyable. The improvements that have taken place at Samaya are reliant upon us listening to our guests and instigating some valued suggestions, I would really like to thank you in advance for your input.

Ray Clark CHA. FIH. Cert. Ed.
General Manager

1. How did you make your reservation :
Directly to our website
Through a travel agent
Through an airline company
Through your company / organization
At the airport counter
No reservation / just casual walk in

 
2. How do you rate our transportation & travel service :
  Excellent Good Fair Poor
Welcoming at the airport
Car journey
Tour guide information
Courteous driver

 
  Yes No
Was your reservation handled promptly
Was your registration handled courteously

 
3. How was your villa & bathroom :
  Excellent Good Fair Poor
Clean and well prepared
Comfortable with all that you need
The grounds & gardens clean and tidy
The service at your pool

 
4. Quality and service :
  Excellent Good Fair Poor
Quality of foods
Restaurant and bar service
Room service
Laundry / Valet
Telephone operator
Host desk
Butler
Transportation / shuttle

 
  Yes No
Would you opt to stay at The Samaya in the future
Would you recommend The Samaya to your friends & relatives
Do you use internet sites to share your Holiday experiences e.g. www.tripadvisor.com?
Would you like to be put on our mailing list?

 
5. What could we do to make your next visit more enjoyable tell us at The Samaya how could we make it even better?

 
Name :
Villa No. :
Address :
Email :
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Departure Date : (dd/mm/yyyy)

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